Cart and Browse Abandonment
ALIAS’s cart and browse abandonment automation helps recover lost sales by re-engaging potential buyers at critical moments. When a guest leaves without completing a purchase, automated reminders—via email, SMS, or push notifications—bring them back with personalized messages, limited-time offers, or helpful nudges. AI-driven insights identify the best timing and messaging to maximize conversions, reducing drop-off rates and increasing revenue. With seamless integration and smart triggers, ALIAS ensures no ticket sale slips through the cracks.
Upsells and Add-Ons
ALIAS maximizes revenue with seamless upsells and add-ons, turning every ticket purchase into a higher-value sale. Smart recommendations—like VIP upgrades, merch bundles, or exclusive experiences—are strategically placed throughout the checkout process to encourage guests to enhance their experience. By keeping the process smooth and intuitive, customers spend more without friction, boosting overall sales and event profitability.
Guests are Used to Being Spoiled. Treat Them That Way.
GUEST SERVICES
The Ticketing Funnel That Keeps Guests Moving to Purchase, Not Dropping Off
ALIAS built a seamless funnel that keeps guests engaged, drives conversions, and maintains your brand’s identity.
GUEST SERVICES
Smarter Guest Services, Less Work for Your Team
Enchant Christmas serves millions of guests across multiple cities each year, creating an enormous demand for guest services. Instead of scaling up a massive support team, we built ALIAS to automate and simplify the process—reducing friction for guests and minimizing workload for staff.
GUEST SERVICES
A Suite of Guest-Driven Features Awaits your team
With self-service ticket modifications, automated FAQs, and seamless digital ticketing, ALIAS empowers guests to find answers and make changes without overwhelming your team. Smart automation and intuitive tools keep support requests low, ensuring a smooth experience for both your guests and your operations.
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Happy Guests Come Back
Happy guests come back, and ALIAS makes that happen by creating a seamless experience from purchase to event day. By eliminating frustration and making support effortless, ALIAS helps turn first-time visitors into loyal returning customers.
My Account Portal
Guests can perform many actions in their My Account Portal that a Guest Services Rep would typically have to handle.
Guest Services Automation
Use AI and other functionality to answer questions, perform actions, and keep guests happy from purchase thru attendance.
Ticket Bundles
Create any number of group size ticketing options as well as add-ons to typical entry level tickets.
Easy Add-Ons and Upsells
Increase AOV by making it extremely easy and alluring by empowering customers to add on event features easily.
Timed Entry Made Easy
Large events and attractions that sell tickets by arrival times will find ALIAS the perfect ticketing solution for their needs.
Customer Satisfaction Flow
Find out quickly how customers responded to your event, and if they liked it, turn that sentiment into reviews online.
Personalized Web Content
ALIAS seamlessly integrates with Meta ad audiences, making it easier to target the right people and maximize ticket sales. By syncing real-time ticketing data, you can create highly effective custom and lookalike audiences, retarget abandoned carts, and optimize campaigns based on actual buyer behavior. This ensures your ads reach engaged customers at the right time, driving conversions while reducing wasted ad spend. With ALIAS, your marketing efforts stay data-driven and impactful, turning interest into sales effortlessly.
SMS and Email Marketing
ALIAS empowers events with built-in SMS and email marketing tools to keep audiences engaged and drive ticket sales. Automated campaigns help recover abandoned carts, send exclusive offers, and deliver timely event reminders, ensuring no opportunity is missed. With personalized messaging, segmentation, and performance tracking, ALIAS makes it easy to connect with guests at the right moment. Whether it’s last-minute promotions or VIP upsells, SMS and email marketing through ALIAS keeps your audience engaged and conversions high.